Warning: customer service rant incoming. Here's to Lufthansa's Miles & More frequent flier program being run by the most intransigent policies I have ever seen. Lufthansa has good planes and good service for the most part, but their Miles & More program is unyielding and generally run by total tossers. Additionally, their method of customer feedback, where you can only submit items through their web-based form (and not through e-mail at all) is conducive to them ignoring your request or answering a different query than the one you submitted. The result is that I copy all my messages to them into my own e-mail which I send to myself. Otherwise, I have no record of what query I actually submitted, because while they will send a confirmation e-mail each time you submit something, the confirmation e-mail does not contain a copy of your message. That's very basic customer service and they cannot even get it right. Frankly, it was bad enough that I felt compelled to mention it to them in my last message where I informed them i was leaving their program because they were unable to accommodate a very basic request.
The end result is I will passive-aggressively protest by no longer leaving my seat nice and neat when I fly with them. I am generally very conscientious about not leaving a big mess when I travel. I clean up my trash, I fold my blanket, I don't use the headphones, etc. Now, as I cannot really protest via my choice of airline (since work buys those tickets), I will protest in other ways. I used to like you Lufthansa, but then you turned into a jerk.