Monday, November 14, 2011

miles & more: no more

Warning: customer service rant incoming. Here's to Lufthansa's Miles & More frequent flier program being run by the most intransigent policies I have ever seen. Lufthansa has good planes and good service for the most part, but their Miles & More program is unyielding and generally run by total tossers. Additionally, their method of customer feedback, where you can only submit items through their web-based form (and not through e-mail at all) is conducive to them ignoring your request or answering a different query than the one you submitted. The result is that I copy all my messages to them into my own e-mail which I send to myself. Otherwise, I have no record of what query I actually submitted, because while they will send a confirmation e-mail each time you submit something, the confirmation e-mail does not contain a copy of your message. That's very basic customer service and they cannot even get it right. Frankly, it was bad enough that I felt compelled to mention it to them in my last message where I informed them i was leaving their program because they were unable to accommodate a very basic request.

The end result is I will passive-aggressively protest by no longer leaving my seat nice and neat when I fly with them. I am generally very conscientious about not leaving a big mess when I travel. I clean up my trash, I fold my blanket, I don't use the headphones, etc. Now, as I cannot really protest via my choice of airline (since work buys those tickets), I will protest in other ways. I used to like you Lufthansa, but then you turned into a jerk.


Anonymous said...

At least it takes you where you want to go. This charter decided after you paid the airfare, and boarded, then they wanted more money before it took off.

Pay up or else

Anonymous said...

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