I finally sort of get what month end is all about for businesses. And I only have to deal with it on the very last day of the month. There are no complicated reports to run, letters to send, complex accounting. My task is fairly simple. Get any tickets from the field processed by 1700 or else we have to fill out a lot of paperwork explaining why it's not in by then and thus cannot be counted towards the revenue for the month.
It's actually quite easy. Except for the part about waiting for supervisors to bring back their job packets and upload their reports so that I and others can process the tickets in a mad dash before time runs out. The only other thing is to get in a really good estimate by noon of our final numbers and explain why we were above or below the original forecast.
Yesterday was a bit taxing since of the three people who can process tickets, one was at a class in Houston, the second was at a funeral, and the third one is me. Plus, we were trying finally process a job from the way-back-when of previous management that had never been done right. And trying to resolve a mystery credit from a job even further in the way-back-when caused by using the wrong customer number. (It's hard to get paid if you don't send the bill to the right people. I never would have guessed that.) Those two things have made the importance of doing things right the first time abundantly clear.
2 comments:
A stitch in time, saves nine! Take time to do it right then you don't have to spend time to do it over. Don't end up to be a bean counter.
Yes, welcome to the processes of business, especially publically held companies who must report performance quarterly. I trust your outfit has revenue projection procedures, so you are not caught flatfooted trying to explain sudden reversals. No?! Make your own systems. Always better to know what is coming.
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